Customer Success Manager – Payer

Who You Are:

Moxe’s Customer Success Managers work closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow Moxe’s relationships with our new and existing customers, including health plans, healthcare providers, and third-party partners. You are curious, creative, energetic, self-driven, and a passionate advocate for your customers. You strive to understand customers and their use cases and are skilled at being their trusted advisor so that they can thrive. The successful candidate will assure focus is always given to the areas of greatest need and drive engagement and adoption through all stages of the customer life cycle. Your goals will be focused on customer satisfaction, retention, and revenue growth.

What You’ll Do:

  • Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
  • Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes
  • Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention
  • Identify, drive and close renewal and expansion opportunities
  • Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

What You’ll Bring:

  • 3+ years of Customer Success Management/Account Management experience managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred
  • Healthcare industry domain expertise, including robust knowledge of at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid)
  • Healthcare industry experience working with payers, strongly preferred to have both payer and provider experience
  • Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
  • High degree of proficiency in CRM and modern SaaS CS tools
  • Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements

Estimated Pay Range: 100,000 to 140,000. Compensation package will be based upon experience level and specificity – industry, tenure,  customer size/value, etc.

What We Offer:

  • Flexible PTO
  • 8 paid holidays
  • Paid Parental Leave
  • Medical, Dental, Vision, FSA
  • 401K, Life Insurance, Short / Long Term Disability
  • Professional Development