At Moxe Health, we foster a supportive and collaborative work environment. We value innovation, personal development, and a strong commitment to delivering exceptional services to our clients. Our IT team plays a vital role in ensuring seamless operations across the organization, and we encourage continuous learning and growth within the field of technology.
If you are a tech-savvy individual with a passion for customer service and problem-solving, we invite you to join our team and contribute to our mission of providing excellent IT support to our users.
What you’ll do:
- Customer Service: Deliver outstanding customer service by actively listening to users’ needs, understanding their concerns, and providing clear and concise explanations.
- Technical Support: Provide first-level technical support to end-users and customers via phone, chat, or in person. Assist with hardware and software issues, network connectivity, and other IT-related problems.
- Hardware and Software Setup: Assist in the installation, configuration, and deployment of hardware and software systems, including workstations, mobile devices, cloud application assignments, and productivity tools. Ship and receive hardware as needed.
- Documentation: Maintain accurate records of help desk interactions, including issues, resolutions, and relevant information, using the ticketing system and knowledge base. Assist with maintaining inventories of devices and user access.
What you’ll bring:
- Experience: Previous experience in a help desk or technical support role is advantageous. Familiarity with various operating systems, productivity software, and networking concepts is beneficial.
- Technical Skills: Proficiency in troubleshooting hardware, software, and network issues. Knowledge of productivity tools, operating systems (Windows, macOS, Linux), and remote support tools.
- Customer Focus: Strong customer service orientation with a passion for helping others and resolving their technical challenges.
- Strong analytical, organizational, problem solving, and troubleshooting skills
What We Offer:
- Flexible Schedule
- Competitive Pay
- Opportunity to Grow
- Professional Development