Implementation Strategist

Job Summary:

The Implementation Strategist is responsible for working  with customer success, support, and the product development teams to deliver an exceptional customer experience. You are responsible for the project management, software build, and testing of Moxe’s products. Working with health systems, payers, and third-party requesters on project planning and translating their business requirements into technical design. Configuring Moxe’s applications to support customer decisions and perform testing, identifying and resolving issues together with the Moxe and customer teams. Providing Moxe’s customers with a fast, efficient, and excellent implementation.

Duties/Responsibilities:

• End-to-end management and execution of Moxe’s implementations including scoping, customer resource planning, status reporting, technical build, testing, issue troubleshooting, and go-live validation
• Lead weekly customer meetings; respond to email, phone, and video communications from Moxe’s customers to support all phases of the implementation
• Based on customer design decisions, build Moxe’s software and work with support and engineering on technical setup and testing, including connectivity, content, and scenario testing
• Work to report, troubleshoot, and resolve issues that arise during testing and post-live validation; use tools to run SQL queries and interpret results
• Coordinate across internal teams to ensure the highest quality solution and customer experience is provided to all customers
• Report and escalate the status of implementations internally and externally, lead escalations to resolution
• Improve and/or create process documentation with a continuous improvement mindset

Required Skills/Abilities: 

• Direct experience with implementations and/or technical support of a market leading EHR (e.g., Epic, Cerner, Meditech, Athena, Allscripts) or data exchange (e.g., API, ETL)
• Exceptional client service skills with an ability to understand complex business systems
• Solid analytical troubleshooting and technical problem-solving skills
• Working knowledge of PostgreSQL relational databases, basic SQL querying knowledge preferred
• Ability to work on multiple projects simultaneously in a fast-paced environment
• Excellent communication, presentation, and interpersonal skills
• Excellent organizational and critical thinking skills

Education and Experience:

• Bachelor degree preferred
• 3 plus years implementing software in professional services environment
• Healthcare, hospital or EHR experience preferred

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Prolonged periods of sitting at a desk and working on a computer 
• Occasional travel as needed to support business goals

Salary Range:

• $80 – $97k USD