3 Critical Takeaways from All Hands 2025
Healthcare administration shouldn’t consume more resources than patient care itself. Yet, across the industry, we see talented clinicians spending countless hours on paperwork, insurance claims, and coordination tasks that pull them away from what matters most—their patients.
In October, our entire Moxe team came together for our All Hands Meeting to celebrate the progress we’ve made and chart our course forward. Our sessions reinforced three critical insights that will shape our approach to streamlined clinical data exchange and interoperability in 2026 and beyond. These learnings not only validate our mission, but also illuminate the path toward more efficient, patient-centered care delivery.
The Big Three
Healthcare organizations are actively seeking partners who understand their operational challenges and can deliver practical solutions.
- Administrative burden continues to drive healthcare burnout
We heard first-hand from both health plans and providers about the struggles they face with mounting demand for clinical data. Even with evolving technology and automation, manual intervention continues to take place.For example, a regional health plan shared their struggle to access behavioral health records and the downstream effect that has on reporting on quality measures related to behavioral health. The majority of the time, requests for behavioral health records are denied, making it tricky to validate certain claims. With the changes that are set to take place next year around behavioral health record access, stakeholders are preparing to be able to responsibly share this sensitive information.On the provider side, health systems need request status to be more transparent. They want to know when and why requests aren’t getting delivered so they can rectify failed requests in a timely manner. Without transparent reporting in place, it can be a heavy manual lift to see the reason behind failed requests.
- Interoperability is taking off, and it’s time to embrace it to its fullest
As we shared in a previous post, the time is now to connect providers and payers in a meaningful way. We have been laying the groundwork with TEFCA and other regulations, and we know that interoperability is a major priority for both health plans and providers in 2026.Healthcare leaders are increasingly recognizing that automation isn’t just a nice-to-have—it’s essential for sustainable operations. Organizations harnessing the power of automation are seeing promising results. For example, one regional medical center saw a decrease in average turnaround time from 7-8 days to 1.5 days.We heard from HIM leaders—the stewards of patient data—about the importance of data governance. Moxe is more driven than ever to provide transparency around the data we are sharing so that all stakeholders can feel confident in what is being shared, with whom and that minimum necessary data guidelines are being strictly adhered to.
- Our mission remains more critical than ever
Throughout All Hands 2025, one message resonated consistently: our mission to remove unnecessary administrative waste from healthcare has never been more important. Healthcare organizations are actively seeking partners who understand their operational challenges and can deliver practical solutions.2025 has also revealed a clear priority shift. While cost containment remains important, stakeholders are increasingly focused on solutions that simultaneously improve staff satisfaction and patient outcomes. They recognize that technology investments must address the root causes of operational inefficiency, not just add new capabilities.As these stakeholders evaluate solutions that can make a meaningful impact, there is a tremendous opportunity to streamline clinical data exchange. When we eliminate administrative friction, we free clinicians to focus on delivering better patient care. The downstream effects include improved job satisfaction, better patient relationships, and more sustainable care delivery models.
Stakeholders recognize that technology investments must address the root causes of operational inefficiency, not just add new capabilities.
Moving Forward Together
All Hands 2025 reinforced our belief that technology should serve healthcare professionals, not complicate their work. The administrative waste plaguing our healthcare system isn’t inevitable—it’s a solvable problem that requires thoughtful solutions and committed partnerships.
As we look ahead to 2026, we’re energized by the opportunity to expand our impact across more healthcare organizations. The automated continuity of care features represent just the beginning of our comprehensive approach to administrative optimization.
Healthcare deserves systems that support both providers and patients. By focusing on practical solutions that address real operational challenges, we can create lasting positive change throughout the industry. The insights from All Hands 2025 will guide us as we continue working toward a healthcare system that prioritizes care over paperwork.
