Customer Success Manager

Job Summary: Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow relationships with new and existing customers, including health plans, healthcare providers, and third-party partners. Focusing on customer satisfaction, retention, and revenue growth.

Duties/Responsibilities:

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
• Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes
• Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention 
• Own the identification of key customer needs as well as renewal and expansion opportunities, translate them to internal tasks, and execute
• Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

Required Skills/Abilities: 

• Healthcare industry domain expertise, including robust knowledge of at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid)
• Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
• High degree of proficiency in CRM and modern SaaS CS tools
• Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
• Excellent verbal and written communication skills
• Excellent time management and ability to prioritize

Education and Experience:

• Bachelors degree required, healthcare related field preferred.
• 3+ years of Customer Success Management/Account Management experience managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Salary Range:

• $95k-$120k