Trust and transparency provide foundation for ROI success

When a Minnesota-based regional medical center—let’s call them Health System A—was looking for a new solution for Release of Information (ROI), they prioritized a few requirements:

1) They needed the solution to integrate smoothly into their existing infrastructure, which is spread over multiple hospital campuses, several primary care clinics, and employs more than 1,000 physicians.

2) They wanted a precise, privacy-centric solution that released only the minimum necessary data to requestors.

3) Data security was critical: They were increasingly concerned that offshore resources had access to sensitive data, and they wanted to ensure that only the appropriate resources had access.

4) They needed a solution that could help them respond to a large request volume—over 27,000 requests annually—in a timely, accurate manner.

Enter Moxe

Health System A chose to work with Moxe a year ago, and we’re proud to be partnering with them as they transform and optimize how they do ROI.

Why Moxe? Their team says they selected our ROI solution because of our emphasis on transparency, compliance with minimum-necessary release restrictions, and staff expertise.

“We can see who they’re billing, what they’re billing for, and how much. That shows true transparency with the organization,” a leader at Health System A said.

Interested in the full before-and-after? Read the full case study

What sets Moxe apart

We combine cutting-edge technology with best-in-class expertise to deliver a digital-first, privacy-centric ROI solution that’s tailored to meet each customer’s needs. Customers can decide how to work with Moxe, whether it’s outsourcing a certain subset of their requests to our US-based CRIS-certified experts, leveraging our technology to complement their existing resources, or selecting a hybrid approach.

We can manage the coordination, extraction, and delivery of ROI requests across a spectrum of responsibilities, including:

• opening incoming mail, taking phone calls, and receiving incoming faxes;
• logging requests, reviewing authorizations, pulling charts, and redacting and fulfilling requests; and
• creating and collecting invoices, request tracking and reporting, and managing disclosures.

We prioritize transparency: Near real-time reporting makes it easy to view key request details, including status, average time to delivery, and completion rates.

In our experience, transparency fosters trust, which ultimately results in great partnerships.

“Moxe’s team is professional and thorough. I am confident that our data is being handled appropriately. I feel like the Moxe team cares about what our outcomes are,” the HIM manager for Health System A said.

Curious about the full results? See the complete case study to learn how this regional health system achieved faster turnaround times, improved transparency and trust, and boosted staff productivity.