Tackling the Increasing Demand for Clinical Data

How one HIM department took back control by automating ROI

Digitizing Release of Information

Novant Health, a North Carolina health system, knew there had to be a better way to address the medical record requests burying their HIM team.

Implementing Moxe and its digital release of information (ROI) solution helped Novant optimize resources and process over 260,000 requests in less than 18 months.

Download the case study to read more about the benefits of automating Release of Information with Moxe.

“Digitizing ROI was a win-win. We gained control of our workload, released timely and accurate information to our payers, refocused our efforts to better serve our patients, and improved our processes.” – Joe Naretto, Senior Director of HIM, Novant Health

Read the Results

Why Leading Providers Choose Moxe for Release of Information

Moxe is the partner you need to help ensure your revenue cycle stands strong.

ROI Experts Based in the United States

With a perfect mix of automation and human touch, our US-based ROI team can manage the coordination, extraction, and delivery of requests across all use cases.

Solutions Built For Your Specific Needs

We’ll work with you to deliver a tailored ROI solution that meets your needs, complements your existing workflows, protects your patient data, and scales to address demand and regualtions.

Full ROI Transparency & Reporting

You have the visibility and control over what’s shared. Our dashboard allows for near real-time reporting on the status of each record, so you know exactly where requests stand.

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Why Health Systems Choose Moxe

"Using Moxe's system has significantly improved our relationship with the payers that we are sharing data with because they now get data a lot faster than they did before. Our payers have been satisfied, and they are getting what they were expecting. We went with Moxe because we were trying to augment what we already had, and they have fit in perfectly. We plan to work with Moxe indefinitely, and I don't foresee any changes."

— Director, May 2025 | Collected by KLAS Research

"Digitizing ROI was a win-win. We gained control of our workload, released timely and accurate information to our payers, refocused our efforts to better serve our patients, and improved our processes"

— Senior Director of HIM for Novant Health

"Moxe reduced our manual labor in several areas: pulling charts, answering phone calls, tracking down requests, sifting through faxes, and conducting call backs. Moxe saves us about 3 FTEs a year."

— HIM Director for Regional Health System

"Moxe’s technical staff is very savvy and good. We were meeting at a regular cadence with a representative, but it was overkill because nothing was going on. The firm still continues to support us for the payers and asks if they can add certain payers. Moxe is very easy to work with and responsive. We get a regular report from them, and if we have questions, they follow up."

— Manager, June 2025 | Collected by KLAS Research

Discover How Moxe Can Help

Speak with one of our team members to learn more about how you can focus on driving better outcomes, not paperwork.